Refund policy

XEQT (Pty) Ltd sells XEQT Loyalty Shop as a monthly subscription and as a yearly subscription.

You can cancel a monthly Shop plan or a yearly Shop plan any time. Cancellation stops further renewals. A monthly plan stops at the end of the month already paid.

Unused days in a month already paid are not refunded unless the law requires a refund.

A first yearly Shop payment is refunded in full if you ask within 14 days of that payment. After those 14 days, unused time on a yearly plan is not refunded and is not prorated, unless the law requires a refund.

Send a refund request to [email protected]. Include the shop name and the date of the payment.